Summer Internship Turns into Management Trainee Opportunity

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Joe Esposito '17
Chester, NJ

Major: Human Resources Management '17 Masters in Business Administration '18

Internship: Kohl's Management Intern

Hired Upon Graduation:  
Store Management Trainee

"Kohl’s took me in with open arms and taught me
so much about their business."

Company Profile
Headquartered in the Milwaukee suburb of Menomonee Falls, Wisconsin, operating 1,162 stores in 49 states, Kohl’s is America’s largest department store chain by the number of stores. In 1998, it entered the S&P 500 list, and is also listed in the Fortune 500. The chain was the 20th-largest retailer in the U.S. in 2013 in terms of revenue.

What did you do?
I had an amazing opportunity as a store management intern. I was placed at the store level learning the big box store operations of the business, and was fortunate to learn all aspects of the day-to-day operations. This included logistics, employee development, visuals, cash wrap, customer engagement, and maximizing customer experiences.

What did you learn?
My most exciting experience was learning and being able to participate at the store level as an E3 which is the ‘Manager on Duty’. E3 stands for “Every Customer, Every Store, Every Time.” Some of my responsibilities during this assignment were making sure that every customer had the best experience possible from the moment they walked through our doors through to their purchase. I truly enjoyed working with the customers, solving their purchasing needs, and making sure the store ‘nuts and bolts’ were working in sync to ensure a seamless day.

Some of the key skills I developed included the ability to communicate with patience with customers, associates, and even the executive management team with ease and professionalism. I gained insight on creative problem solving and the energy needed to develop associates on my team.

Getting the opportunity to run a department was huge for me. My fellow intern and I were able to drive results by making the department flow better through strategic product placement.

I chose Kohl’s because I saw an opportunity to expand my knowledge, and be immersed in their culture that focuses on the customer and their store associates. I’m glad I had this experience and can’t wait to begin my career with them!

Advice for Others
I learned about Kohl’s through a round table hosted by Experiential Education & Career Services. After learning more about the company and their culture, I knew I wanted to intern there. While on internship, I recommend taking the time to embrace and explore new opportunities. It may just be the start of your career; like it is for me!

Other Successes with DECA
Joe has been elected as the executive vice president of Collegiate DECA at the recent International Career Development Conference in Anaheim, California. Congratulations, Joe! Read more about the newly elected team.

Inspired to create your own Internship Success Story? Contact Experiential Education & Career Services to discuss internship.

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